DEEP SEA Training & Consultancy Services
By confirming your agreement to attend an DEEP SEA Training or confirming a Consultancy Agreement with DEEP SEA you are agreeing to DEEP SEA ’s Terms & Conditions as outlined here.
DEEP SEA Substitution, Reschedule, Cancellation and Refund Policies
Training course registrations are not considered confirmed until; A signed proposal has been received or an LPO number has been raised.
We realize that circumstances may arise that require participants to substitute a colleague, reschedule or cancel a training course that they have been confirmed for. The below policy is in effect as soon as a training course is confirmed as per the above statement.
1) Substitution is allowed without penalty up to the day of the training course.
2) Reschedule seven days prior to the first class session- No fee, subject to DEEP SEA availability.
3) Reschedule three to seven days in advance of the first class session- 25% of the cost of the training course, subject to DEEP SEA availability.
4) Reschedule less than three days in advance of the first class session – 50% of the cost of the training course, subject to DEEP SEA availability.
**Training courses may be rescheduled up to one year from the original date of the training course subject to DEEP SEA availability.
• Substitution of candidates is allowed without penalty up to the day of the training course.
• Re-schedule 21 days prior to the first class session or travel day- No fee, subject to DEEP SEA availability.
• Re-schedule 14 – 21 days in advance of the first class session- 25% of the cost of the training course, subject to DEEP SEA availability.
• Re-schedule less than 14 days in advance of the first class session – 50% of the cost of the training course, subject to DEEP SEA availability.
Training courses may be re-scheduled up to one year from the original date of the training course subject to DEEP SEA availability.
• Cancellation 21 days prior to the first class session of a scheduled exclusive or bespoke training course – 25% of the cost of the training course.
• Cancellation 14 to 21 days in advance of the first class session – 50% of the cost of the training course.
• Cancellation less than 7 days in advance of the first class session of the training course- 100% of the cost of the training course.
• Less than 14 days notice – 100% of the cost of the training course.
All cancellation and re-scheduling requests must be in writing to DEEP SEA and confirmed by DEEP SEA to the client before they are considered accepted by DEEP SEA.
DEEP SEA does not issue refunds if a participant withdraws from a class session once the session begins. This situation is treated as if the participant cancels the first day of a training course and results in a forfeiture of 100% of the cost of the training course.
DEEP SEA reserves the right to reschedule or cancel scheduled classes for insufficient enrolment or any other reason without financial obligation. Should course rescheduling or cancellation become necessary, we will attempt to notify registrants at least one week prior to the scheduled training start date.
If DEEP SEA cancels a training course or individual class session, DEEP SEA will attempt to reschedule the training course or class session. When this is not possible, a refund will be issued for the value of that training course and no certification will be issued to participants receiving a refund.
If a participant misses an individual class session of a training course they may join another class session that covers the missed material at no extra cost for up to 30 days from the date of the missed class session, subject to DEEP SEA availability. No refunds will be issued for missed sessions or incomplete courses.
DEEP SEA does not issue refunds if a participant withdraws from a class session once the session begins. This situation is treated as if the participant cancels the first day of a training course and results in a forfeiture of 100% of the cost of the training course.
DEEP SEA Complaints and Grievance Policy
(DEEP SEA) endeavours to provide training courses of the highest quality.
However, from time to time, participants or staff may raise concerns or complaints about matters or issues relating to their experiences with DEEP SEA.
Purpose – The purpose of this policy is to provide a complaint and grievance handling framework for addressing complaints and disputes that may arise from these complaints.
Policy – DEEP SEA will endeavour to provide a complaints and grievances policy which is visible, accessible and encourages prompt attention to complaints.
Confidentiality will be respected by all parties.
DEEP SEA will, subject to principles of confidentiality and persons’ rights to privacy, endeavour to provide updates to complainants and persons against whom a complaint is made. DEEP SEA recognises, however, that there may be circumstances in which this would not be desirable and therefore reserves the right to decline to inform or update any persons on any complaint. Circumstances in which these updates are not desirable will be entirely at DEEP SEA’s discretion.
Complaints or Grievances Process – Complaints or grievances should be made in writing and addressed to the Quality Manager of DEEP SEA, M.A. El Menshawy at max@ds-cis.org
Once a complaint is received, DEEP SEA will attempt to resolve the issue through one or more of processes below:
Request for further information: DEEP SEA may request that the complainant provide further information. Any information provided by the complainant that is confidential will remain confidential unless the complainant instructs in writing otherwise;
Discuss options: DEEP SEA may discuss possible resolution options with the complainant and at DEEP SEA’s unfettered discretion take into account the complainant’s wishes on how the complaint should be resolved;
Investigation: if it deems an investigation to be necessary, DEEP SEA may conduct one. If it becomes necessary to speak to third parties then DEEP SEA may or may not obtain the complainant’s consent first;
conduct of DEEP SEA’s employees: if the complaint involves the conduct of DEEP SEA’s employees, DEEP SEA may raise the matter with the employee concerned and may seek their comment and input into the resolution of the complaint. The complainant will not have the right to confront or examine those employees;
escalation: if the complaint is not able to be resolved at a local level, it may be escalated. The following escalation policies may, if appropriate, apply:
1) The complaint will be handled by the relevant level of management within DEEP SEA, taking into consideration any conflicts of interest.
2) The complaint may be referred to the MD of DEEP SEA and if the MD is involved in the dispute then to the COB. At the MD or the COB’s election, the complaint may also be referred to third parties, such as the DEEP SEA’s legal advisers.
3) Further avenues of complaints depend on the nature of the complaint and the parties in dispute. If the complaint is substantiated through policies described above, then DEEP SEA will inform the complainant of this and undertake appropriate agreed steps to resolve the complaint, address the complainant’s concerns or prevent the problem from recurring.
DEEP SEA will keep a record of all complaints and outcomes.
DEEP SEA is unable to deal with anonymous complaints because it is unable to investigate them. DEEP SEA will keep a record of any anonymous complaint it receives.
While the dispute and the dispute resolution mechanism remains contained within the internal process of DEEP SEA, agreed expenses (other than costs associated with the complainant obtaining legal advice) will be borne by the DEEP SEA.
At no stage will any legal or associated costs of the complainant be borne by the DEEP SEA.
Communication & Data
DEEP SEA will not be liable for any non-receipt of communication to clients when replying to an enquiry form enquiry or email communication regarding your agreements with DEEP SEA.
DEEP SEA reserves the right to communicate with clients by email and telephone to update on DEEP SEA Training, Offers and general communication.
DEEP SEA may monitor and record communications for training and evidential purposes. Please email info@DEEP SEAworldwide.com for further information on this.
Data Protection
DEEP SEA ensures that all data received from clients or visitors to DEEP SEA website or members of the public who register email addresses or any other personal data, will be held securely and in accordance with standard international data protection protocol. Information may be disclosed if officially requested by local authorities, including but not limited to local police.
Clients private details and visitation data for Trainings may be used for research purposes by DEEP SEA only.
Clients private details will not be sold or given to a 3rd party at anytime and will only be used to promote specific DEEP SEA promotions.
Additional Terms
You understand that by taking part in Training activity that you conform to the minimum participants requirements.
DEEP SEA will endeavour to ensure that all the details on this website are accurate and that up to date, but do not take any responsibility for errors or omissions in information, date availability or prices.
The content on the DEEP SEA website is for information only. DEEP SEA is not responsible for the accuracy of any material provided on any websites linked to DEEP SEA’s website.
DEEP SEA reserve the right to amend these terms and conditions at anytime without advising clients or members of the public other than by republishing new terms and conditions on the DEEP SEA Website.
The above terms and conditions, and any agreement entered into in connection with the Training through DEEP SEA, shall be interpreted in accordance with the Laws established by the Dubai Courts.
Limitation of Liability
By agreeing to these Terms and Conditions and signing up for Training or Consultancy services with DEEP SEA, you understand and agree that DEEP SEA, or any of our directors, officers, agents, employees, sponsors, DEEP SEA Training venues, DEEP SEA partners, suppliers and/or other DEEP SEA associates or representatives will not be liable for damages arising out of or in connection with DEEP SEA Training or Consultancy, this includes but is not limited to any kind of damages, direct, indirect or consequential loss, personal injury, loss of profit, damage to personal or company property, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss and any claims by any 3rd party.
Disclaimer
DEEP SEA does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information
Whilst DEEP SEA has taken care in the preparation of the content of this Web Site including but not limited to information, names, images, pictures, logos, icons, links, is provided on an ‘as is’ basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
DEEP SEA does not warrant that the functions or materials or links accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server are virus or bug free or represent full functionality. If any of the Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the UAE law then such terms will be deleted and the remaining terms will continue to be binding and enforceable.
Copyright
The DEEP SEA logo and logos of associated companies, partners and sponsors are owned by the respective parties and must not be copied, used or passed off in any way without prior written approval.
The copyright of the material contained in this web site belongs to DEEP SEA or its licensed source. Material may not be copied from this website for commercial purposes.
Products, services, icons, images, logos and technology or processes in this website may be subject to other intellectual property rights reserved by DEEP SEA or by third parties.
Links to other websites
Certain links will lead you to websites that are not under the control of DEEP SEA. When you activate any of these links you will leave www.DEEP SEAworldwide and DEEP SEA has no control over and will not accept responsibility or liability in respect of the material on any such websites.
Your contact with advertisers and third parties on our website or through DEEP SEA Trainings or services, including participation in promotions or competitions, the purchase of goods or services and any terms, conditions, warranties or representations are solely between you and the third party. We do not make any representations or warranties with respect to any goods or services which may be obtained from third parties or any third party website you may access and you agree that we will have no liability for any loss or damage of any kind incurred as a result of any activities you undertake with third parties.
Law
These terms and conditions shall be governed by the laws of the United Arab Emirates.
Changes to Terms and Conditions
We reserve the right to change these terms and conditions at any time by posting changes on the website. We will advise in our newsletters if updates have been made. However, you should review the website terms and conditions regularly to ensure you are aware of any changes. We recommend that you print and retain these terms and conditions for your records.
Ownership of the website
The website belongs to Deep Sea QSCIS. Clover Bay Tower – Suite 2008, Business Bay – Burj Khalifa District, P.O. BOX 478314, Dubai, UAE..– referred to through the terms and conditions as DEEP SEA.